Thank you for shopping at Azephon Industries. We want you to be completely satisfied with your purchase, and we understand that there may be circumstances where you need to request a refund. This Refund Policy outlines the terms and conditions for refund requests.

1. Eligibility for Refunds:

1.1. We accept refund requests for items that are eligible for return as per our Return Policy. Please refer to our Return Policy for specific eligibility criteria and instructions.

1.2. To be eligible for a refund, you must provide proof of purchase, such as an order confirmation or receipt.

2. Refund Process:

2.1. To initiate a refund request, please contact our customer support team within [number of days] days of receiving your order. You can reach us through [contact details].

2.2. Our customer support team will guide you through the refund process and provide you with the necessary instructions and any required forms.

2.3. Once we receive and inspect the returned item(s), we will notify you of the status of your refund.

2.4. If your refund is approved, we will initiate the refund to your original payment method within [number of days] days. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.

3. Non-Refundable Items:

3.1. The following items are generally non-refundable:

• Personalized or custom-made items that are specifically tailored to your specifications.
• Items that are damaged due to misuse, improper care, or alterations made by the customer.
• Items that are not in their original condition, have been worn, or have missing tags.

3.2. We reserve the right to refuse a refund if the returned item(s) do not meet the eligibility criteria outlined in our Return Policy.

4. Shipping Costs:

4.1. Shipping costs associated with the original purchase are generally non-refundable, unless the return is due to an error on our part or a defective item.

4.2. If you receive a refund, the cost of return shipping may be deducted from your refund amount, unless otherwise stated in our Return Policy.

5. Customer Responsibilities:

5.1. It is the customer’s responsibility to ensure that the returned item(s) are properly packaged to prevent damage during transit.

5.2. The customer is responsible for any shipping costs incurred for returning the item(s) unless the return is due to an error on our part or a defective item.